T: + 44 (0) 113 277 3169 | E: info@selectbagsealers.com

Customer Support Engineer reporting to Managing Director Apply Now


Prime Objectives of the position:

  • Achieve high levels of customer satisfaction with regard to service and support of SBS bag sealing machinery.
  • Provision of effective and timely on-site technical support, maximising proportion of time spent on customer sites.
  • Provide feedback to management about site issues and opportunities.

Main Duties:

  • Service bag sealing machines at customer sites in the UK and abroad as directed.
  • Install and commission bag sealing machines.
  • Attend breakdown calls
  • Use phone, email and other IT to communicate with the office in a regular, timely and adequate manner, including service reports on all jobs.

Key Qualities, Skills and Attributes Required:

Essential

  • Thorough knowledge of bag sealing machinery
  • Apprentice trained mechanical engineer
  • Good communication skills.
  • UK Driving licence
  • Self-motivated, flexible attitude and desire to succeed

Desirable

  • Understanding of Health and Safety policies
  • Experience of training technical staff
  • Some sales experience
Apply Now

The Company

Select Bag Sealers (SBS) is a small engineering business that manufactures and supports packaging machinery used in the food industry. The current owners acquired the business early in 2016 and have already made significant improvements to the working environment, efficiency and responsiveness of the organisation.

Part of a small privately owned group based near Leeds Bradford airport, the owners see the opportunity for considerable growth over the next few years both by offering excellent support to the UK customer base and by planned expansion into other geographical markets.

The Group employs around 35 people, sharing resources such as finance, HR and compliance. SBS has a small dedicated workforce focusing on machine assembly and customer support with on-site service and rapid spares availability. Since acquiring the business, the accounts and stock systems have been completely changed to streamline business processes. Whilst many further improvements are possible, the work so far has reaped huge benefits such as simplifying supply of spare parts, eliminating huge amounts of paperwork. The business is now far more responsive to its customers.

Working with a local engineering consultancy, we have converted the technical drawing base to 3D CAD (Solid Works) providing a strong foundation for product development.

The Opportunity

The successful applicant will ideally have a thorough understanding of Health and Safety policies, as well as experience in training other technical members of staff. A thorough knowledge of bag sealing machinery is essential, as are good communication skills and a self-motivated and flexible attitude.

This key role requires a real mix of skills – engineering skills to understand the products and how components can be made, analytical skills to work with Bills of Material, production schedules and capacity plans, and people skills to negotiate between clients.

Joining the team now makes you part of a growing business, with the opportunity to develop as the business grows. Reporting to the MD, your achievements will have direct effect on the success of the business.

If you like a challenge and enjoy creating innovative solutions, you may be exactly the person we’re looking for.

 


Apply Now


We accept PDF only files